Delivery & Returns
Processing Your Order
Most orders are processed within 1-2 business days. If the item you have ordered is out of stock, we will contact you and tell you the lead time on your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
We do not ship on Saturday, Sunday, or Local/Public Holidays.
Shipping Times
We use Royal Mail for most of our deliveries. You can expect your parcel within 2-4 business days. When we ship the order, you will receive a confirmation email.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer free delivery on our products. However, additional shipping options are available at extra cost.
Destinations
We ship worldwide. Delivery options available at checkout.
Import Duties and Taxes
When ordering goods from our site for delivery overseas, you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. You must bear any additional charges for customs clearance. We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. There may also be costs associated with returning to us, which will be deducted from any refund value. Customs may destroy your order if duties and taxes are not paid in certain situations. In this instance, we cannot refund product or shipping costs.
Please be aware that there may be limitations on what can be sent to you about specific items and order value. You may also need to provide detailed documentation for clearance of your order once it arrives in your destination country. This may vary from country to country, and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.
Back Orders
In the unlikely event that any items in your order are unavailable for immediate shipment, the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Order Confirmations
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Shipping Multiple Orders
Multiple orders placed on the same day will be combined where possible. In the case this does not happen, it will be shipped seperately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different areas, please place a separate order for each shipping address.
Address Changes
We cannot change or update a shipping address once an order has been placed. Please be sure to check your shipping details before submitting your order. However, please email instantly upon error and we will do all we can to rectify this issue.
Delays
We will use all reasonable endeavours to ensure that these times are met. However, we cannot guarantee or be held responsible for dispatched parcels delayed by third parties, for example, due to poor weather conditions.
Orders Returned to Us
We cannot refund any shipping costs if your order is returned to us due to several failed delivery attempts, non-collection, or an insufficient/incorrect address.
Lost or Damaged Parcels
All Round Products is not liable for any products damaged or lost during shipping. If a parcel is lost or damaged, please advise us as soon as possible so we can inform our courier of the missing package.
Risk of Loss
All items purchased are made under a shipment contract with our carriers. This means that the risk of loss and title for such items passes to you upon our delivery of your order to the carrier.
Questions
Still, have shipping questions?
Contact customer service at info@wearehedgy.co.uk
Returns
We hope your order meets your expectations; however, if you are dissatisfied with your order or change your mind, you can return it for an exchange or refund (within 14 days from the dispatch date).
Please contact our Customer Service team via email within 14 days of your original order shipment date, quoting your order number, and we will explain how to return your product(s). Please note that we can only offer a refund if returned within 30 days from the date of dispatch.
Products must be returned in their original condition, and unfortunately, we cannot accept items back that have been opened or used unless the product is damaged or defective.
Unfortunately, your original delivery cost will not be refunded. Your return request will be processed promptly within six working days of receipt.
Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
Refunds will only be made against the original credit/debit card used.
Once we receive and inspect your return, we will email you to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method. We recommend using a trackable shipping service or purchasing shipping insurance when you return a product or product. We cannot guarantee that we will receive your returned item.
No Products may be returned to Hedgy without the prior agreement in writing of Hedgy. Subject to it, any Products returned which Hedgy is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at Hedgy' sole discretion, Hedgy shall refund or credit to the Customer the price of such defective Products. Still, Hedgy shall have no further liability to the Customer.
Hedgy shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to customary conditions, failure to follow Hedgy' instructions (whether oral or in writing), misuse or alteration of the Products without Hedgy' approval, or any other act or omission on the part of the Customer, its employees, or agents or any third party.
Subject as expressly provided in this Agreement, and except where the Products are sold under a consumer sale, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
The Customer shall be responsible for ensuring that, except to the extent that instructions as to the use or sale of the Products are contained in the packaging or labelling of the Products, any use or sale of the Products by the Customer complies with all applicable statutory provisions and that handling. The sale of the Products by the Customer is carried out by directions given by Hedgy or any competent governmental or regulatory authority. The Customer will indemnify Hedgy against any liability loss or damage that Hedgy might suffer due to the Customer's failure to comply with this condition.
